• Bag Size: 42x33x28cm/16.5"x13"x11", Maximum Weight: Cats 6kg (0-13lbs) and dogs 5kg (0-11lbs). Please check carefully before buying to avoid mistake.
• The panoramic and transparent design of the room capsule pet backpack can display your pet in 180 degrees, and also allow your pet to have a wider field of vision. The large space pet bag makes your pet more attractive.
• Made of high quality PU acrylic polyester, ventilated and insulated, scratch resistant and durable, the exterior clear dome helps reduce pet anxiety.
• The product can be carried out by hand or back, ergonomically designed to make it comfortable to hold, so that your hand can easily adjust the shoulder strap, which can fit most comfortable wearing condition according to your body shape, so that you are not tired.
• Most airlines approve it to be placed under the seat, with this product, you can easily carry your pet on most occasions, such as traveling, hiking, shopping, sightseeing, trekking and so on.

Returns,RefundsandReplacements
Productsthatarereceivedfaulty,damaged,ornotasdescribedareeligibleforareturn,refund,orreplacementinaccordancewiththeAustralianConsumerLaw(ACL).Wearecommittedtoensuringallproductsmeetthestandardsofqualityandreliabilityexpectedbyourcustomers.However,pleasenotethatwedonotacceptreturnsorproviderefundsforchangeofmind.Weencourageyoutocarefullyconsideryourpurchasetoensureitmeetsyourneedsandexpectations.

DeliveryTimeframe

Pleasenotethatwecannotguaranteetheexactdateofarrival,andthedeliverytimeframes(excludingweekendsandpublicholidays)areasfollows:

ForcustomersinVictoria,approximately7-10workingdays;
ForcustomersinNSW,SA,ACT,andQLD,approximately9-12workingdays;
ForcustomersinWA,NT,andTAS,approximately9-12workingdays.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 3-7 days for your order to arrive at the USA (varies from product to product). Please note, that due to the extreme popularity of our offers, these are only estimates.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.