GENERAL INFO

Menthol is a natural extract from Peppermint oils.  Traditionally used as incense and in liniments.

How to use: add 1 tablespoon directly to oil burner,  fill vaporiser with water and light candle,  top up as the water evaporates.  The same menthol can be used repeatedly provided the water is topped up.  When the oil burner is not in use the menthol will re-solidify and look like an ice-skating rink.  Either crack and remove or use again by lighting the oil burner again.

Menthol provides a fresh, crisp aroma particularly in colder seasons.  You can also add essential oils to the oil burner at the same time if desired.
Menthol varies from clumps to fine powder when sold.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 3-7 days for your order to arrive at the USA (varies from product to product). Please note, that due to the extreme popularity of our offers, these are only estimates.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.