Soft Fur Warming Pallet: Made of soft fur materials, it envelops the pet in comfortable warmth and provides a safe resting spot, ideal for kittens, puppies, or small pets that love to snuggle in their own warmth.
Grip-Resistant Foot Design: Featuring an anti-slip ligament floor that helps keep the bed firmly in place on carpet, wooden floors, or reinforced floors, providing continuous support for active pets that change their posture while sleeping.
Easy to Maintain and Clean Mattress: Designed as a wipeable structure for easy cleaning, it provides cats with a clean and hygienic resting area for their flea-infested friends.
50cm Perfect Size (Suitable for Cats up to 7.5kg and Dogs up to 5kg): The spacious and compact design is ideal for small and medium sized pets, offering young cats or puppies plenty of room to stretch out, enjoy a cuddle, or sleep peacefully, while fitting easily in a bedroom, living room, or corner.
Home Use Interior Comfort Zone: Ideal Place it in your living room, bedroom, playroom, or designated pet area to create a warm and inviting resting area, making pets feel safe and secure while they rest in the evening or are quietly alone.

Returns, Refunds and Replacements

Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL). We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. However, please note that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.

Delivery Timeframe

Please note that we cannot guarantee the exact date of arrival, and the delivery timeframes (excluding weekends and public holidays) are as follows:

• For customers in Victoria, approximately 7-10 working days;
• For customers in NSW, SA, ACT, and QLD, approximately 9-12 working days;
• For customers in WA, NT, and TAS, approximately 9-12 working days.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 3-7 days for your order to arrive at the USA (varies from product to product). Please note, that due to the extreme popularity of our offers, these are only estimates.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.